DAY LIGHT *******

On the 20th Sep, I called my Cell C Insurance co - called C Surance to report my defective handset, I used the documents sent to me for a contact no, I was informed that when giving the consultant my ID & Policy number that they could not pick up any policy for me and checked on all their systems and confirmed, that they could not pick me up. I have been paying a premium which references every month on my bank statement Cspol ********** and you cannot find me, so its ok to just take my money each month and then not provide the service which I THOUGHT I was paying for, but this is not something which is considered serious by CELL C, based on how they prioritised this email I then sent an email to them on the 20th ********** - [Ticket ID: 124520] - received automated response that this was assigned as a MEDIUM priority and that it would be attended to within 24hours. I sent an email on the same day to CELL C, asking for assistance and also for the Voice recording of my sales call where I accepted the phone which I have now - Incident: 170 ********** 77 - to date I have received no response.

Then if someone actually decides to do their job, then I am still disadvantaged as it will take even longer to repair the phone, I asked whether I could repair it elsewhere, and I was told that I couldn't do this - your service CELL C... is completely disappointing !

I want this resolved asap before I take this matter before a consumer council