MM
Matshidiso M
1 reviews | Active since Feb 2015
21 Aug 2016, 15:59
Day light *******
<p>I have a problem with Cell C, my sim card is damaged and I need to do sim swap I purchased it a month ago (contract). The problem is I have to pay R50 for a sim I didn't damage or loose; my question is how many R50 am I going to pay when my sim gets damaged and mind you not intentionally. What happens when after I do a sim swap then the same problem occurs? I really need assistance on this.</p>
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
22 Aug 2016, 05:19Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply22 Aug 2016, 05:19
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
23 Aug 2016, 08:58Nelly has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply23 Aug 2016, 08:58
Official
Nelly has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
MM
Matshidiso M's updateReviewer Update
05 Aug 2017, 17:32Hello I seem to be experiencing problems with CellC. My sim card was sorted but know I recently paid my balance on my CellC contract on the 15/07/2017 including insurance and was given an option if whether I would like to continue with the insurance premiums which I agreed to. On the 31/07/2017 I received a message that states that my insurance has been cancelled and if I would like to reinstate I should call but only to find out that my insurance was cancelled on the 02/06/2017 by Leilani yet I was still paying for the premiums. Can I have my money back or reinstate my insurance cause I was told that I will get a new one which the excess fee will be higher than the previous one. This is too much, may I be assisted on this.
MM
Matshidiso M's update05 Aug 2017, 17:32
Reviewer Update
Hello I seem to be experiencing problems with CellC. My sim card was sorted but know I recently paid my balance on my CellC contract on the 15/07/2017 including insurance and was given an option if whether I would like to continue with the insurance premiums which I agreed to. On the 31/07/2017 I received a message that states that my insurance has been cancelled and if I would like to reinstate I should call but only to find out that my insurance was cancelled on the 02/06/2017 by Leilani yet I was still paying for the premiums. Can I have my money back or reinstate my insurance cause I was told that I will get a new one which the excess fee will be higher than the previous one. This is too much, may I be assisted on this.
Cell C's replyOfficial
07 Aug 2017, 10:52Hi Matshidiso
We will assist, one of our team members will contact you during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Aug 2017, 10:52
Official
Hi Matshidiso
We will assist, one of our team members will contact you during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
07 Aug 2017, 10:52Hi Matshidiso
We will assist, one of our team members will contact you during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Aug 2017, 10:52
Official
Hi Matshidiso
We will assist, one of our team members will contact you during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
08 Aug 2017, 08:25Good morning Matshidiso
Kindly respond to Palesa's email for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Aug 2017, 08:25
Official
Good morning Matshidiso
Kindly respond to Palesa's email for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
17 Aug 2017, 11:48Palesa has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply17 Aug 2017, 11:48
Official
Palesa has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
MM
Matshidiso M's updateReviewer Update
27 Aug 2017, 15:41Yes she has and I am thankful for her assistance. My apologies for not responding sooner
MM
Matshidiso M's update27 Aug 2017, 15:41
Reviewer Update
Yes she has and I am thankful for her assistance. My apologies for not responding sooner