NJ
Nonsa J

1 reviews | Active since Sept 2023

05 Sept 2023, 13:35

Day light *******

I took a cell C contract last year October for an honour x7 which I pay R306.00 a month for the package, during the month of May 2023 I took it in for Repairs as it was not switching on at the Rosebank Cell c store where I took out the contract,it came back after 3 weeks ,it worked for couple of weeks on the 13 of July 2023 I had to take it in again for repairs,it's been 9 weeks no response, when I called in today 4 of September 2023 I am told I need to pay R6000 for repairs ,I have to pay double the price of Retail store to fix a phone which was not switching on,I am not sure if they are trying to cover costs with charging for such a ridiculous amount,no wonder they had to get two CEO's this to try bringing they company about to standard in the market ,I am taking them to the ombards for day light *******

0
Replies (4)
Cell C
Cell C's reply05 Sept 2023, 14:42
Official
Dear Nonsa Jamle,

Thank you for contacting Cell C.

We sincerely apologize for the issues you've faced with regarding your repair. We understand your frustration, and we want to resolve this for you. Please send us a private message with the repairs Job number, ID number, number in question, and the number we can reach you on.

We'll work diligently to resolve this and ensure a smoother experience for you moving forward.

Regards,
^SR
NJ
Nonsa J's update07 Sept 2023, 15:29
Reviewer Update
Hello I know this is just another reply to act as if you responding to our concerns,while you do nothing,all I will say you have something big coming your way ,my email is ***
***
Reference no or job card
GPjoh465786
Cell C
Cell C's reply07 Sept 2023, 19:42
Official
The team attempted to contact you to no avail.

Please advise the convenient time to call you tomorrow.

^NH
Cell C
Cell C's reply14 Sept 2023, 15:09
Official
Dear Nonsa Jamle,

Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.

^PN