RW
Robert W
1 reviews | Active since Feb 2010
11 Jun 2015, 10:54
Day 4 - No Resolution
Contacted CellC on 8/06/2015 regarding data not allocated per my contract to my line.<br> <br> Cell C informs me at that point that as the contract switched to month-to-month on 13/05/2015, at the end of the 24 months, the data is forfeit.<br> <br> My contract states clearly 1GB data per month and their terms of service state the following:<br> \4.3.3 your right to cancel this agreement or agree to a renewal for a further fixed period
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Cell C's replyOfficial
11 Jun 2015, 10:57Hello William894,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Jun 2015, 10:57
Official
Hello William894,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,