RvRvO
Ronel van Rheede van Oudsthoorn
1 reviews | Active since May 2012
07 Nov 2019, 11:50
Datasms Hotprime subscription without my concent!
I found all my bill was a lot higher than it was supposed to be. When I investigated I found that I had been subscribed to DATASMS HOTPRIME without my knowledge or consent. I have now unsubscribed and blocked subscriptions, but I want know how this is possible. It is entirely unacceptable that I be subscribed with my consent to the subscription and ****** of my airtime. I phoned Cell C and they refuse the reverse the charges! This is not acceptable!!
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Cell C's replyOfficial
07 Nov 2019, 12:03Hi Ronel
Cell C implemented a technical solution to enforce “Double Opt-In” functionality. The functionality requires customers who request wasp services to confirm their request before billing and delivery.
There are 2 ways a customer can opt in to a service1. By replying to an SMS notification2. Accepting the service on a wap page whilst surfing the internet For both options above you were presented with the details of the service via SMS.
With the above said, we are unable to reverse the transaction no refund you for the charges.
^MM
Cell C implemented a technical solution to enforce “Double Opt-In” functionality. The functionality requires customers who request wasp services to confirm their request before billing and delivery.
There are 2 ways a customer can opt in to a service1. By replying to an SMS notification2. Accepting the service on a wap page whilst surfing the internet For both options above you were presented with the details of the service via SMS.
With the above said, we are unable to reverse the transaction no refund you for the charges.
^MM
Best regards,
Cell C's reply07 Nov 2019, 12:03
Official
Hi Ronel
Cell C implemented a technical solution to enforce “Double Opt-In” functionality. The functionality requires customers who request wasp services to confirm their request before billing and delivery.
There are 2 ways a customer can opt in to a service1. By replying to an SMS notification2. Accepting the service on a wap page whilst surfing the internet For both options above you were presented with the details of the service via SMS.
With the above said, we are unable to reverse the transaction no refund you for the charges.
^MM
Cell C implemented a technical solution to enforce “Double Opt-In” functionality. The functionality requires customers who request wasp services to confirm their request before billing and delivery.
There are 2 ways a customer can opt in to a service1. By replying to an SMS notification2. Accepting the service on a wap page whilst surfing the internet For both options above you were presented with the details of the service via SMS.
With the above said, we are unable to reverse the transaction no refund you for the charges.
^MM
Best regards,