Data Validity Policy

<p>I am extremely disattisfied with Cell C's data validity policy.</p> <p> </p> <p>On October 26, 2016 I purchsed 3GB of data via my cellphone banking app. My cellphone line was suspended around the middle of November 2016, due to non-payment. At the time of the suspension of my line I had around 2GB of data remaining.</p> <p> </p> <p>On November 28, 2016 I paid my arrears in full with the help of my daughter. I contacted the Cell C contact centre to reactivate my service. It then came to my attention that my data had been cleared and I am left with 0MB. At this point I was agitated with the consultant Bongani Didi, he informed me that my data expired and that he could not refund it to me as it had a validty period of 30days. I requested to speak to his supervisor by the name of Algam Africa, who also informed me of their data validty policy.</p> <p> </p> <p>Data usage charges are ridiculous as is and I spend quite a lot of money on data monthly and I feel it's ****************, however I do need the data service so I am forced to pay these high data charges.</p> <p> </p> <p>I do understand that it was due to my own financial difficulty that my line was suspended. During this suspension time I was unable to make use of my remaining data. It is data which I have purchased with my money and I think that it is more that fair for Cell C to refund me the data that I was unable to use.</p> <p> </p> <p>I contacted the Independent Communications Authority of South Africa and I was informed that they do not deal with such matters. I was then referred to the National Consumer Complaints Comission and I have submitted my complaint.</p> <p> </p> <p>I paid Cell C what was due to them in full and I feel that they ought to pay me what is due to me, which is to refund my data. I am on retirement and every cent makes a dent.</p>