Data Validation

I purchased a Data Nite bundle on the 30 October 2015 at 11:59pm and received a text message that i can only use it between 1am and 7am. So I waited until 1am to use the bundle. On 31 October 2015 I checked my balance only to realise that the data bundle I purchase did not activate as my unbilled amount was really high. I called the call center and was told they do not see the bundle on their side and the last purchase they can see is on the 29th.Lesego Makgoro asked that I send her an email with the confirmation sms. I did so and heard nothing from her. I called the following day and had resend to Nonhlanhla Khuzwayo who opened a case ***. I heard nothing in 24 hours I had to call back a couple of days later to be told the case is still open and takes anything between 24hrs and 21 days to be resolved. I called again on the 11th of November and Candice advised that it is a data validation query and would have it escalated to be resolved in 2 hrs. Still no word from Cell C I called again on the 13th and Muzi transfered me to Tech and Shivonia escalated case and advised someone will contact me in 24hrs. Still nothing from Cell C. This is unacceptable!!!