1 reviews | Active since Feb 2018
Data transfer not possible for the second time in three months (alternatively, Cell C has failed to process my data purchase correctly and fully)
Jeez Cell C!!!!! For the second time in three months (Refer Case ***) I am unable to transfer data between my numbers – *** to ***!!! I can't transfer via the app on my mobile and also not from my account/profile in your web site. Just like last time. Keep getting reason: ORA-1403: no data found >>> just like last time!!! I bought 1600Mb for 30 days for R80 over the week end and your (or your payment channel service provider's) debit is sitting in my credit card statement as a pending item. Also, my data balances on my account *** shows a current bundle balance of 1.42 Gb as of right now (and has since and original credit of the 1.6 Gb over the weekend and subsequent checks of my balances since). But, there was no SMS confirmation of the purchase as is usually the case - which seems to indicate that there has been a breakdown of the processing in your systems - ONCE AGAIN???? No doubt you'll investigate but please, please, PLEASE!!!! don't just send me an SMS again - like you did last time - telling me that I can do data transfer by dialling *147 (or whatever). THIS IS NOT ABOUT TRANSFERRING DATA PER SE, IT IS ABOUT FUNCTIONALITY IN YOUR WEB SITE AND IN THE APP THAT DOESN'T WORK, AND IT DOESN'T WORK SEEMINGLY, BECAUSE YOU HAVE NOT PROCESSED (OR CANNOT PROCESS???) MY DATA PURCHASE CORRECTLY/FULLY and thus, cannot process my numerous data transfer attempts over the last four days PLEASE EXPEDITE YOUR INVESTIGATION SO THAT I CAN DO THE NECESSARY DATA TRANSFER >>>>>TODAY <<<<<. I will be on the road tomorrow and, thus outside of my domestic Wi-Fi coverage AND I AM NOT GOING TO BUY ADDITIONAL DATA FOR MY MOBILE >>>> AS I HAD TO DO LAST TIME
We apologize
We will submit your number to be investigated for the Error.
^NH
We apologize
We will submit your number to be investigated for the Error.
^NH
And, it also seems that your failure to fully process my data purchase is the reason why I can't connect to the internet during the day, ie; using bundle data as opposed to nite data
And, it also seems that your failure to fully process my data purchase is the reason why I can't connect to the internet during the day, ie; using bundle data as opposed to nite data
^MP
^MP
1. Please define the "resolved as soon as possible" stated in your initial response in this medium on 20th
2. When can I expect an actual response confirming resolution??????????
3. Today, because last week's 1.6Gb is all but exhausted (and throughout the week I have been unable to share/transfer portion of that 1.6Gb to my mobile #***) , i bought further data (2Gb + 1Gb nitedata for 95) for which I have:
- a screen print confirming purchase
- an emailed tax invoice from yourselves
- a credit of 22+1 bundle in both my app data balances as well as in my data balances displayed in my profile/account in your web site
4. and so, i have again attempted a data transfer - via the app - to my mobile # *** and again without success and have again received the answer: ORA-01403: no data found
5. I have also attempted the data transfer via my profile/account in your web site and also without success and also with the same outcome message as with the attempt via the app
SO, CELL C, WHAT THE *** IS GOING ON? i REMIND YOU THAT THIS FAILURE OCCURRED ON 10 MAY, LAST WEEK END AND NOW TODAY AGAIN
YOU'VE HAD THIS ISSUE IN YOUR SYSTEM FOR A WHOLE WEEK NOW AND HAVE NOT YET RESOLVED. IS THIS COMPLIANT WITH ICASA STANDARDS REQUIREMENTS?
IF I HAVE NOT RECEIVED SATISFACTION AND BEEN ABLE TO ACTUALLY COMPLETE A SUCCESSFUL DATA TRANSFER TO MY MOBILE BY TOMORROW EVENING, I WILL LODGE A CPOMPLAINT WITH ICASA
1. Please define the "resolved as soon as possible" stated in your initial response in this medium on 20th
2. When can I expect an actual response confirming resolution??????????
3. Today, because last week's 1.6Gb is all but exhausted (and throughout the week I have been unable to share/transfer portion of that 1.6Gb to my mobile #***) , i bought further data (2Gb + 1Gb nitedata for 95) for which I have:
- a screen print confirming purchase
- an emailed tax invoice from yourselves
- a credit of 22+1 bundle in both my app data balances as well as in my data balances displayed in my profile/account in your web site
4. and so, i have again attempted a data transfer - via the app - to my mobile # *** and again without success and have again received the answer: ORA-01403: no data found
5. I have also attempted the data transfer via my profile/account in your web site and also without success and also with the same outcome message as with the attempt via the app
SO, CELL C, WHAT THE *** IS GOING ON? i REMIND YOU THAT THIS FAILURE OCCURRED ON 10 MAY, LAST WEEK END AND NOW TODAY AGAIN
YOU'VE HAD THIS ISSUE IN YOUR SYSTEM FOR A WHOLE WEEK NOW AND HAVE NOT YET RESOLVED. IS THIS COMPLIANT WITH ICASA STANDARDS REQUIREMENTS?
IF I HAVE NOT RECEIVED SATISFACTION AND BEEN ABLE TO ACTUALLY COMPLETE A SUCCESSFUL DATA TRANSFER TO MY MOBILE BY TOMORROW EVENING, I WILL LODGE A CPOMPLAINT WITH ICASA
- your usual SMS message confirming the data purchased has not arrived - same as last time
- the tax invoice that is to be emailed to me has also not arrived
This is at the time of posting these inputs - 6.5 hours after purchase
Are these further signs of system failure at your end?
Regarding the screen prints that I've said that I have taken, see attached to this HP case file the original on-screen confirmation of purchase: I'm trying to include another 4 screenshots but having difficulty doing so in the HP site. They are however, available to you. If you want, please send me an ema for reply with the pics
- your usual SMS message confirming the data purchased has not arrived - same as last time
- the tax invoice that is to be emailed to me has also not arrived
This is at the time of posting these inputs - 6.5 hours after purchase
Are these further signs of system failure at your end?
Regarding the screen prints that I've said that I have taken, see attached to this HP case file the original on-screen confirmation of purchase: I'm trying to include another 4 screenshots but having difficulty doing so in the HP site. They are however, available to you. If you want, please send me an ema for reply with the pics