MH
Malcolm H

1 reviews | Active since Dec 2021

18 Dec 2021, 10:45

Data throttling when you purchase data

I live in wentworthpark, Krugersdorp and use cellc . when I have no data and use freebasics and only a WhatsApp bundle the network is super fast but as soon as I purchase data then the network becomes so slow that to upload a 5mb video on WhatsApp takes all day and while I is loading I cannot use the internet at the same time. I use a 4g Huawei y5 lite so it's not my phone .To me it seems as if cellc deliberately throttles the data to ensure I cannot use the full data allocation before it expires.

0
Replies (1)
Cell C
Cell C's reply18 Dec 2021, 15:25
Official
Hi Malcolm Hall
Thank you for contacting Cell C. 

Our team will be in touch to provide assistance regarding the issue with your connection. 

Regards
^MP 

Best regards,