Data theft and bad services

I really am frustrated and disgusted by the services I've been provided as well as the fact that I paid for a data bundle I never received .I Purchased a Nite time data bundle of 3gig and received a network notification sms saying my bundles has been activated ,I then proceeded by making use of this benefits after about between 10min I realised I couldn't connect n check my balance and saw no data bundle my balance was zero, thereafter I contacted the call centre explained my situation during that call that agent weren't helpful at all she just wanted me off the phone probably to get back to watching movies on duty or something and i asked to speak to a supervisor , I then spoke to Victoria and she said she will escalate the issue with the technical support which was never done, I followed up with tech team several hours after I logged the query and I had to explain my situation once more to siyabonga in technical support , he told me that I needed to activate my bundle between certain time frames what a contradiction I've done this many times before I never had issues activating the data bundle at the same time I did prior to this scenario , he wasn't much of any help I spoke to his supervisor Nehe and concluded that I have to go to store as there records show no bundle was activated and miraculously there no record of the Notification message confirming the data was purchased, I then went to store cell c blueroute and spoke to Ryan, I've now physically confirmed with him I received a notification message that the bundle was activated however I never received the benefits he then said he needs to refer the issue with technical support and also said he will escalated to his supervisor. I refused to be thrown from pillar to post even after I've proven my case I'm getting nowhere this is *******, my hard earned cash and yet I feel nothing will be done about it.