WA
Wesley A

1 reviews | Active since Mar 2016

26 Mar 2016, 19:07

data theft and 0 service, 4 months of lies & bull

On dec 6/2015 I lodged a complaint that once again my data had been depleted and with zero warning used up all my airtime (at that point well over R400 worth). I called about this issue multiple times (at-least 4 separate occasions) each time being told they would get it corrected and call me back. not ONCE did I receive a call back and the issue is still persistent today (another R130 gone). Very convenient for them is it not???<br> <br> I think the third time I called and demanded to speak to a manager, who actually did call be back but then told me he would personally call me back when it was corrected and he had no idea why my original complaint, now 2 months old had not been addressed. Guess what he NEVER CALLED ME BACK<br> <br> All they ever tell you is that their \sorry\", im assuming their all trained to say that profusely to placate their numerous ****ed off clients but at a certain point its just insulting.<br> <br> Im just finishing off the airtime I have remaining and then im burning my cellc sim card. Ive never had another provider since coming to this country but I find it hard to believe that any other provider could care any less than these *******.<br> <br> Dont trust this joke of a company!!!"

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Replies (1)
Cell C
Cell C's reply29 Mar 2016, 07:10
Official
Hello wesleyjma,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN