IT
Irene T
1 reviews | Active since Aug 2019
04 Sept 2023, 15:27
DATA SIM CONTRACT **** BY CELLC
Take any contract data with cellc at your own risk, when the contract is over they coming up with huge amounts of money and when I request recordings they don't even respond they want to call and I told them I do to want to talk via phone I need them to respond my email but nothing,
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
04 Sept 2023, 15:55Dear Irene Thobejane,
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far.
We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Please do expect our call.
Regards
^DA
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far.
We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Please do expect our call.
Regards
^DA
Best regards,
Cell C's reply04 Sept 2023, 15:55
Official
Dear Irene Thobejane,
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far.
We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Please do expect our call.
Regards
^DA
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far.
We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.
Please do expect our call.
Regards
^DA
Best regards,
Cell C's replyOfficial
04 Sept 2023, 19:03The team attempted to contact you to no avail.
Please private the alternative number and advise the convenient time to contact you.
^NH
Please private the alternative number and advise the convenient time to contact you.
^NH
Best regards,
Cell C's reply04 Sept 2023, 19:03
Official
The team attempted to contact you to no avail.
Please private the alternative number and advise the convenient time to contact you.
^NH
Please private the alternative number and advise the convenient time to contact you.
^NH
Best regards,
IT
Irene T's updateReviewer Update
04 Sept 2023, 19:15You can call around 9am tomorrow
IT
Irene T's update04 Sept 2023, 19:15
Reviewer Update
You can call around 9am tomorrow
Cell C's replyOfficial
04 Sept 2023, 19:25Thank you, we have advised the team.
^NH
^NH
Best regards,
Cell C's reply04 Sept 2023, 19:25
Official
Thank you, we have advised the team.
^NH
^NH
Best regards,
IT
Irene T's updateReviewer Update
17 Oct 2023, 03:44Still no joy from you, how is it possible that you don't read emails from your customer service email account, what is the purpose of it then? Imagine a cellc employee telling me that wow this is really nothing but a joke
IT
Irene T's update17 Oct 2023, 03:44
Reviewer Update
Still no joy from you, how is it possible that you don't read emails from your customer service email account, what is the purpose of it then? Imagine a cellc employee telling me that wow this is really nothing but a joke
IT
Irene T's updateReviewer Update
17 Oct 2023, 03:49Since you locked my line how do you expect me to communicate when you don't even read my emails??? I must go look around for a person who uses cellc to communicate? Over 10 years of my loyalty to you down the drain and this is how you treat your so called customers wow I'm really lost for words
IT
Irene T's update17 Oct 2023, 03:49
Reviewer Update
Since you locked my line how do you expect me to communicate when you don't even read my emails??? I must go look around for a person who uses cellc to communicate? Over 10 years of my loyalty to you down the drain and this is how you treat your so called customers wow I'm really lost for words
Cell C's replyOfficial
17 Oct 2023, 06:52Dear Irene Thobejane
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with a contact number where we can reach you on to assist with your query.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with a contact number where we can reach you on to assist with your query.
Regards,
^TM
Best regards,
Cell C's reply17 Oct 2023, 06:52
Official
Dear Irene Thobejane
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with a contact number where we can reach you on to assist with your query.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with a contact number where we can reach you on to assist with your query.
Regards,
^TM
Best regards,