DATA SIM CONNECTIVITY PROBLEMS

I have a data contract with Cell C (with a WiFi router). I am unable to connect to the internet with this sim since Sunday (5 August 2019. When I called the call center yesterday to inquire about this, I was told that some data sims are having problems to connect. They are aware of the problem and are working on it. I asked when it will be fixed but was told she (can't remember the name of the agent) can't give a time as she would be lying. I just need to keep trying. Today (Tuesday 6 August 2019) I AM STILL UNABLE TO USE my router and sim. How can it take 3 days to resolve? Come end of the month the data expires and I am worse off. I don't get 3 days back from Cell C to utilize data that I was going to use now. I WANT A ANSWER TO MY PROBLEM TODAY! I REFUSE TO BE A LOYAL CLIENT AND GET SUCH **** SERVICE!