SB
Susan B
1 reviews | Active since Jul 2019
21 Oct 2019, 10:27
Data purchased online not allocated and customer complaints not resolved
I purchased 100GB of data for a Cell C SIM card on 7 October 2019 using the online interface on www.cellc.co.za and paid the R1599 by EFT using the Payfast application on the site. The data was not allocated and despite numerous calls and emails to the Cell C Customer Service centre, the issue has still not been resolved two weeks later. Several of the service agents I spoke to promised that a supervisor or technical representative would contact me with feedback and this has also not happened. At this stage I want to be refunded and would not recommend that any customer attempt to buy data online.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
21 Oct 2019, 12:44Good Day Susan
Please accept our sincere apologies for the unpleasant service experienced.
We will look into the matter and revert back.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
We will look into the matter and revert back.
^SM
Cell C's reply21 Oct 2019, 12:44
Official
Good Day Susan
Please accept our sincere apologies for the unpleasant service experienced.
We will look into the matter and revert back.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
We will look into the matter and revert back.
^SM
SB
Susan B's updateReviewer Update
23 Oct 2019, 17:13The saga continues.... I have been contacted telephonically by a Cell C representative, who promised to look in to the matter and revert back to me. However, there is still no satisfactory resolution. Emails sent to customer care are not responded to or bounces back with a "mailbox full" message.
SB
Susan B's update23 Oct 2019, 17:13
Reviewer Update
The saga continues.... I have been contacted telephonically by a Cell C representative, who promised to look in to the matter and revert back to me. However, there is still no satisfactory resolution. Emails sent to customer care are not responded to or bounces back with a "mailbox full" message.