data purchased, not credited

Item: Cell C
Rating: 1
Author: Simon A

I made a data purchase through my internet banking site. No data was credited to my account. Ten days and numerous phone calls later, I am still waiting. I received an SMS asking me to rate how well my query (reference number ***) was resolved even though it had not been resolved. Thereafter a new reference number was issued: ***

Helpful (0)

Replies (3)

Cell C's replyOfficial

14 Apr 2021, 12:42

Good day Simon

Thank you for reaching out to us.

Please send us your bank statement reflecting the payment to ***.

^SM

Best regards,

Cell C's reply14 Apr 2021, 12:42

Official

Good day Simon

Thank you for reaching out to us.

Please send us your bank statement reflecting the payment to ***.

^SM

Best regards,

Simon A's updateReviewer Update

16 Apr 2021, 20:01

The transaction I tried to do has been reversed and the money has been returned to my account. That is not what I wanted. I bought the data bundle because I wanted the data. It was a simple, automated process with no human involvement. It is unacceptable and inexplicable that it failed. It makes it very difficult to trust your automated systems knowing that sometimes they just don't work.

Simon A's update16 Apr 2021, 20:01

Reviewer Update

Cell C's replyOfficial

16 Apr 2021, 21:16

We sincerely apologies for any incovenace. Please restart your device and try again.

^NT

Best regards,

Cell C's reply16 Apr 2021, 21:16

Official

We sincerely apologies for any incovenace. Please restart your device and try again.

^NT

Best regards,

data purchased, not credited

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