Data purchased but not allocated

<p>I purchased cell c data (smart data 3GB - 3GB per month for 12 months) in store on 7.12.2016. Up until today the data have not been allocated. I phoned the store as well as the call centre and I spoke to 5 people in 5 different departments. All refer me to another department. Goodness don't they know what they are doing? I have proof of the purchase. I've mailed it to CellC but still nothing. Useless!</p>