CS
Carl S

1 reviews | Active since Jul 2011

09 Nov 2015, 10:54

DATA (OUT OF BUNDLE

1) I have been a loyal Cell C customer for over 11 years now - if that means anything??<br> <br> 2) I tried to download a data bundle before my bundle was depleted. <br> <br> 3.1) The Cell C system does not allow for this. <br> <br> 3.2) Current data pack for the same value must be deleted or used up. (This is against the CPA \VOUCHERS")<br> <br> 4) I use 3G of data per month. I don't want anything more or less. <br> <br> 5) Your system should allow people to buy more data before the previous data is de-pleated. <br> <br> 6.1) I have now been charge an out of bundle rate for 1 day and the bill is SHOCKING!! <br> <br> 6.2) I now have a fat bill of R1200 when I normally only spend R450 per month.<br> <br> 7) With tears in my Eyes please fix this bundle problem and my account. I CANT AFFORD THIS. <br> """

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Replies (1)
Cell C
Cell C's reply09 Nov 2015, 11:27
Official
Hello Carls,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,