Data not activated

At 13:46 19 September 2024 I recharged with R279 airtime the I tried to buy 100G data and it said I do not have enough airtime to buy that bundle I Called the call center they said they can see the airtime but do not know what the problem is and they said they will activate it on their side at 13:52 I receive a message that said 100G has been activated they also changed my terrifying plan of which I did not ask them to do when I call them back the consultant now tells me there is no bundle that was activated and also to change the tarrif back I they are going to charge me R5 which was not my fault in the first place all I want is my data as in now and no R5 will be charged from me for your incompetency the number that I recharged ***