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Suni P

1 reviews | Active since Apr 2011

04 Jul 2018, 09:52

data loss!!!

I have been with Cell C from their inception. I have just started my new month with regards to data and apparently some of my data bundle has depleted! how is that so? i try to disconnect my mobile data so that the background apps do not eat up my data! but in times of emergencies, esp many of us are on community whatsapp groups and are unable to access promptly as i am worried about my data depleting!!! how does this work please? seems like more money goes with this service provider but no excellent service in return to us loyal customers!!!! quite frustrating how the data is depleted at the beginning of the month!!!

0
Replies (9)
Cell C
Cell C's reply04 Jul 2018, 10:13
Official

Data depletes quicker if there are automatic updates, applications running in the background etc. We will get one of our data specialists to find out what causes your data to deplete fast and how you can prevent this from happening.

You will be contacted shortly.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply05 Jul 2018, 14:29
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

SP
Suni P's update05 Jul 2018, 15:03
Reviewer Update
thank you Danielle for calling me, which is appreciated. My updates, including software and application updates are disabled and only activated via Wi-Fi. Yes, background apps could be one of the problem but definitely not my OS/systems updates which is disabled! I am very unhappy with this issue and I will talk to a ******ll C mobile technician.
SP
Suni P's update05 Jul 2018, 15:04
Reviewer Update
thank you Danielle for calling me, which is appreciated. My updates, including software and application updates are disabled and only activated via Wi-Fi. Yes, background apps could be one of the problem but definitely not my OS/systems updates which is disabled! I am very unhappy with this issue and I will talk to a ******ll C mobile technician. last OS/systems and application updates where executed on 26 June 2018, a screen shot of which I have in my possession...
SP
Suni P's update05 Jul 2018, 15:04
Reviewer Update
thank you Danielle for calling me, which is appreciated. My updates, including software and application updates are disabled and only activated via Wi-Fi. Yes, background apps could be one of the problem but definitely not my OS/systems updates which is disabled! I am very unhappy with this issue and I will talk to a ******ll C mobile technician. last OS/systems and application updates where executed on 26 June 2018, a screen shot of which I have in my possession...
SP
Suni P's update05 Jul 2018, 15:05
Reviewer Update
thank you Danielle for calling me, which is appreciated. My updates, including software and application updates are disabled and only activated via Wi-Fi. Yes, background apps could be one of the problem but definitely not my OS/systems updates which is disabled! I am very unhappy with this issue and I will talk to a ******ll C mobile technician. last OS/systems and application updates where executed on 26 June 2018, a screen shot of which I have in my possession...
Cell C
Cell C's reply05 Jul 2018, 15:53
Official

Kindly refer to the email Moses sent.

Regards

Cell C | PN

Best regards,

SP
Suni P's update10 Jul 2018, 16:47
Reviewer Update
thank you Moses, email received and I am trying to understand it
Cell C
Cell C's reply12 Jul 2018, 07:27
Official

We have forwarded your feedback to Moses.

Regards

Cell C | PN

Best regards,