NM
Neo M
1 reviews | Active since Jan 2016
15 Aug 2018, 15:06
Data just dissapeared
Cell C is bad when it comes to customer service, bad is actually and understatement. I am disgusted hey. I have logged a call with them and I still have not had feedback. All I get is turnaround time is 2 days, guess what its been more than 2 days and i still haven't had any feedback. I am sick and tired of this. I asked a simple question on how I could have used 36 GB in one day especially since it is between midnight and 5am as i was not home on the day. I have never even gone over 40 GB in a single month but hey.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
15 Aug 2018, 15:31Good afternoon Neo
Data depletes quicker if there are automatic updates, applications running in the background etc. We will get one of our data specialists to find out what causes your data to deplete fast and how you can prevent this from happening.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply15 Aug 2018, 15:31
Official
Good afternoon Neo
Data depletes quicker if there are automatic updates, applications running in the background etc. We will get one of our data specialists to find out what causes your data to deplete fast and how you can prevent this from happening.
Do expect communication.
Regards
Cell C | PN
Best regards,
NM
Neo M's updateReviewer Update
15 Aug 2018, 15:54I am aware of that but my phone does not show that its used 30 something GB on the day. It is the only device that was connected at the time and it does not show that usage. The big problem here is promising feedback but not doing so. this is very frustrating.
NM
Neo M's update15 Aug 2018, 15:54
Reviewer Update
I am aware of that but my phone does not show that its used 30 something GB on the day. It is the only device that was connected at the time and it does not show that usage. The big problem here is promising feedback but not doing so. this is very frustrating.
Cell C's replyOfficial
16 Aug 2018, 08:20As per communication, Maropeng will send the data validation report.
Regards
Cell C | PN
Best regards,
Cell C's reply16 Aug 2018, 08:20
Official
As per communication, Maropeng will send the data validation report.
Regards
Cell C | PN
Best regards,
NM
Neo M's updateReviewer Update
04 Sept 2018, 10:30I was told I would receive a data validation report by the 1st of September which I am still waiting for. Please help me understand here does Cell C not need my business? I have been promised an update and call backs of which I have received nothing. Please let me know If i need to look elsewhere as I am not getting the service I am paying for.
NM
Neo M's update04 Sept 2018, 10:30
Reviewer Update
I was told I would receive a data validation report by the 1st of September which I am still waiting for. Please help me understand here does Cell C not need my business? I have been promised an update and call backs of which I have received nothing. Please let me know If i need to look elsewhere as I am not getting the service I am paying for.
Cell C's replyOfficial
04 Sept 2018, 10:39We have forwarded your feedback for further assistance. Apologies for the delay.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Sept 2018, 10:39
Official
We have forwarded your feedback for further assistance. Apologies for the delay.
Regards
Cell C | PN
Best regards,