PM
PULANE M
1 reviews | Active since May 2018
17 Oct 2021, 12:52
Data issues
Call centre agent are rude and very automated when it comes to explaining what happened to your data I bought 50 gb on the 23 of September and now am left with 10 gigs on the 17th of October 2021 No one has a valid reason to what had happened to my data and they don't have a way of bringing it back even so the problem is on their side Am tired of this I've been with cellc for almost 10 years and I keep having the same problem year after year
Helpful (0)
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Replies (2)
Cell C's replyOfficial
17 Oct 2021, 13:21Good day Pulane
Thank you for reaching out to us.
Our records show that you used your data. This is absolutely normal when you are using a smartphone. What we can advise you to do is,
Disable background app refresh.
Avoid desktop versions of sites on mobile devices.
Use wifi when possible.
Set data alerts to check on cellular usage.
^SM
Thank you for reaching out to us.
Our records show that you used your data. This is absolutely normal when you are using a smartphone. What we can advise you to do is,
Disable background app refresh.
Avoid desktop versions of sites on mobile devices.
Use wifi when possible.
Set data alerts to check on cellular usage.
^SM
Best regards,
Cell C's reply17 Oct 2021, 13:21
Official
Good day Pulane
Thank you for reaching out to us.
Our records show that you used your data. This is absolutely normal when you are using a smartphone. What we can advise you to do is,
Disable background app refresh.
Avoid desktop versions of sites on mobile devices.
Use wifi when possible.
Set data alerts to check on cellular usage.
^SM
Thank you for reaching out to us.
Our records show that you used your data. This is absolutely normal when you are using a smartphone. What we can advise you to do is,
Disable background app refresh.
Avoid desktop versions of sites on mobile devices.
Use wifi when possible.
Set data alerts to check on cellular usage.
^SM
Best regards,
PM
PULANE M's updateReviewer Update
25 Dec 2021, 05:46What's the point of buying data if am going to be searching for WiFi everywhere I go?
Isn't that you automated response that background apps should be off and that data was used by me that's so bold of you to keep saying one and the same thing to your clients and think you got away with it
Background apps are off
The apps am using is mostly WhatsApp up and Facebook and it highly impossible for these apps to chow 25 gigs in 3 weeks
Please don't use that automated reply with me go check what's on your system that keeps taking my data and switch it off
Isn't that you automated response that background apps should be off and that data was used by me that's so bold of you to keep saying one and the same thing to your clients and think you got away with it
Background apps are off
The apps am using is mostly WhatsApp up and Facebook and it highly impossible for these apps to chow 25 gigs in 3 weeks
Please don't use that automated reply with me go check what's on your system that keeps taking my data and switch it off
PM
PULANE M's update25 Dec 2021, 05:46
Reviewer Update
What's the point of buying data if am going to be searching for WiFi everywhere I go?
Isn't that you automated response that background apps should be off and that data was used by me that's so bold of you to keep saying one and the same thing to your clients and think you got away with it
Background apps are off
The apps am using is mostly WhatsApp up and Facebook and it highly impossible for these apps to chow 25 gigs in 3 weeks
Please don't use that automated reply with me go check what's on your system that keeps taking my data and switch it off
Isn't that you automated response that background apps should be off and that data was used by me that's so bold of you to keep saying one and the same thing to your clients and think you got away with it
Background apps are off
The apps am using is mostly WhatsApp up and Facebook and it highly impossible for these apps to chow 25 gigs in 3 weeks
Please don't use that automated reply with me go check what's on your system that keeps taking my data and switch it off