1 reviews | Active since Jul 2010
DATA *******
POSTING ON BEHALF OF MY 73 YEAR OLD MOM
I have a contract with Cell c where I get 5g night 5g day. For the past 2 months I would receive my data on the 1st and on the 2nd it would disappear. This month again it disappeared. I use wifi in the house and only use data when I'm out. I've been querying this with Cell c they acknowledge my query and after that I would receive a msg to rate their service without my query being resolved. They would say we've tried calling you but I never receive the call and missed call not showing on my phone. Please help as a debit order goes through my account every month for nothing. I would like them to explain to me to what happens to my data.
Thanking you for your assistance Muriel Monchusi
Thank you for contacting Cell C regarding your data usage concerns.
We are sorry to hear about your unpleasant experience. We are committed to ensuring that you receive the service you are paying for and that your concerns are addressed promptly. We will assist with validating your data usage. Please respond privately with the account holder's contact number and email address so we can escalate the matter for further assistance.
Regards
Cell C | GN
Thank you for contacting Cell C regarding your data usage concerns.
We are sorry to hear about your unpleasant experience. We are committed to ensuring that you receive the service you are paying for and that your concerns are addressed promptly. We will assist with validating your data usage. Please respond privately with the account holder's contact number and email address so we can escalate the matter for further assistance.
Regards
Cell C | GN