NM
Ndumiso M
1 reviews | Active since Jul 2020
26 Oct 2022, 00:30
Data expiring after 1 month
I want to know why does the cell c data expire after 30 days. I usually buy 80 or 100 gig on half day and night option. At the beginning it used to be carried over to the following month but that doesn't happen anymore. I do not remember them informing me about changes they just sneaked that in.
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Replies (4)
Cell C's replyOfficial
26 Oct 2022, 12:03Hi Ndumiso
Data depletes according to your usage but there is an option to extend it, using the rol***** service within 5 days before the expiry date of the bundle.
^PN
Data depletes according to your usage but there is an option to extend it, using the rol***** service within 5 days before the expiry date of the bundle.
^PN
Best regards,
Cell C's reply26 Oct 2022, 12:03
Official
Hi Ndumiso
Data depletes according to your usage but there is an option to extend it, using the rol***** service within 5 days before the expiry date of the bundle.
^PN
Data depletes according to your usage but there is an option to extend it, using the rol***** service within 5 days before the expiry date of the bundle.
^PN
Best regards,
NM
Ndumiso M's updateReviewer Update
26 Oct 2022, 16:10I never used to do that, when did that happen. Where do I get that option. Does ICASA know that one has to apply before they can have their data expire. Moreover, ICASA gave data a six months life span. How does your rule to apply for a roll over tally with that ICASA rule.
NM
Ndumiso M's update26 Oct 2022, 16:10
Reviewer Update
I never used to do that, when did that happen. Where do I get that option. Does ICASA know that one has to apply before they can have their data expire. Moreover, ICASA gave data a six months life span. How does your rule to apply for a roll over tally with that ICASA rule.
NM
Ndumiso M's updateReviewer Update
26 Oct 2022, 16:27Myself and my wife have cell c data Sims and we noticed this happening at the same time. We've checked our emails and there nothing that informs about data roll over 5 days before. This didn't happen prior. That is why I say cell c decided to sneak new rules when it suited cell c without informing anyone. This therefore means dozens of other people are going through the same fate.
NM
Ndumiso M's update26 Oct 2022, 16:27
Reviewer Update
Myself and my wife have cell c data Sims and we noticed this happening at the same time. We've checked our emails and there nothing that informs about data roll over 5 days before. This didn't happen prior. That is why I say cell c decided to sneak new rules when it suited cell c without informing anyone. This therefore means dozens of other people are going through the same fate.
Cell C's replyOfficial
26 Oct 2022, 17:19Please note that HomeConnecta 60 days validity period was on promotion and it has ended. ICASA regulation states that we need to provide you with an option to carry over your unused data. We can confirm that we do offer this option. Simply dial *147# 5 days before expiry date and choose Rol***** option.
^NT
^NT
Best regards,
Cell C's reply26 Oct 2022, 17:19
Official
Please note that HomeConnecta 60 days validity period was on promotion and it has ended. ICASA regulation states that we need to provide you with an option to carry over your unused data. We can confirm that we do offer this option. Simply dial *147# 5 days before expiry date and choose Rol***** option.
^NT
^NT
Best regards,