SA
Sophia A

1 reviews | Active since Oct 2017

24 Oct 2017, 09:30

data dissapeared and airtime, no sms to notify.

every time I purchase a data bundle I am not notified before it is depleted and then my airtime ends up being used, I am super ****ed off and upset because I have been with cell c for years and this is happening, this is rather pathetic. I will change my network if this matter is not resolved and my airtime is not refunded!!!!

0
Replies (3)
Cell C
Cell C's reply24 Oct 2017, 09:37
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and assist. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply24 Oct 2017, 12:14
Official

Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply30 Oct 2017, 14:16
Official

Maropeng could not get hold of you on your contact number today and has not received any response regarding the previous email he sent you.

Regards

Cell C | PN