Data Disappears and Cell C can't answer me why and doesn't even want to help!
About 3 months ago I bought the 50GB prepaid data bundle which is valid for 3 months. I paid R1200 for this because you get 50GB plus 150GB night time data valid for 365 days (1 year).
My recently finished my day time data and now all of a sudden my night time data disappears and I phoned in to customer service and they couldn't tell me why. They just say I see that the data is used. She said she would log a case and then the next morning I get an SMS saying: "Kindly be advised that the data validation report for the current month cannot be extracted and will only be available next month. Regards, Cell C"
Why must I worry about data extraction, I have a right to the product I bought and expect immediate service! This is really unfair! paid R1200
If I cannot get the night time data back I expect a refund because I need my night time internet!
Data depletes quicker if there are automatic updates, applications running in the background etc. We will get one of our data specialists to find out what causes your data to deplete fast and how you can prevent this from happening.
You will be contacted shortly.
Regards
Cell C | PN
Data depletes quicker if there are automatic updates, applications running in the background etc. We will get one of our data specialists to find out what causes your data to deplete fast and how you can prevent this from happening.
You will be contacted shortly.
Regards
Cell C | PN