Data Disappearing

On Friday, 17/07/2015 at 21h11, I received an SMS stating that my BlackBerry Fair Usage has reached below 200MB. The phone was not in use after receiving this message, yet at 01h51 on 18/07/2015, I received a second SMS stating that I had less than 15MB remaining, a third message was received at 01h58 stating the bundle has depleted (All whilst I was asleep). I called Cell C Customer Care at 10h36, where I was told I could not be helped and was given the Technical Department's number, which I called at 10h42. The individual could not assist in giving me details of what's been depleting the data and every cent of airtime that's left on the phone, I was told that I will be contacted by another department within 48 hours during which there would be a \Data Validation"";15/07/20 10:44;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;830593;1076;14;2;0;1;0;0;2;NULL;NULL;NULL;12/05/20 10:33;15/07/20 8:36;Issue still not resolved;8,61E+12;;***;In a previous report i posted I accused HomeCHoice of bad service. I am now convinced that they have absolutely USELESS services and even Worse follow up. After the first report i was promptly contacted by a home choice representative that assured me that she is doing everything she can to resolve the matter. She made me forward the affidavits AGAIN and then contacted me again a few days later saying the matter was sent to head office or something and she is awaiting a response from them. It has now been almost 3 months again and I haven't heard back from her EVER AGAIN. Im am now again being contacted by DMC debt collections saying that they have taken over my case. WHAT THE HELL IS WRONG WITH THESE PEOPLE AT HOME CHOICE&gt;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;721421;85;16;2;0;1;0;0;2;NULL;NULL;NULL;15/07/20 10:16;15/07/20 8:41;No Service? No Help? No Feedback? No Solution?;1.***1;Autopage;***;Details of Events:<br> Email Date: Tue, Mar 10, 2015 at 2:35 PM<br> SIM CARD / DATA PACKAGE FOR ***<br> To: [Email Removed]<br> ATTENTION: CUSTOMER SERVICES / MANAGER - Complaint Explained in detail!!!!!!<br> <br> From: Lata Dalpat <br> Date: Wed, Mar 18, 2015 at 3:45 PM<br> Automatic reply: [Task 605408] Task Closed: SIM CARD / DATA PACKAGE FOR ***<br> <br> Thank you for your email. Please be advised that I am currently out of the office.<br> <br> From: IT ServiceDesk <br> Date: Wed, Mar 18, 2015 at 1:55 PM<br> Subject: [Task 605408] Task Closed: SIM CARD / DATA PACKAGE FOR ***<br> <br> Your service request with reference number 605408 has now been closed. <br> ---<br> <br> Thank you for contacting Autopage. <br> Kindly note your request has been forwarded to the retail department for further assistance. Please note a response will be given shortly. <br> <br> Date: Tue, Mar 31, 2015 at 11:50 AM<br> Fwd: Notice of Payment: AUTOPAGE - Payment made<br> To: Lata Dalpat , <br> <br> Date: Tue, Jun 30, 2015 at 10:33 AM<br> FINAL DEMAND S R HUNTER, ***<br> <br> We have Recieved: No Service, No Help, No Feedback &amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;774477;887998;32;5;0;0;0;0;5;NULL;NULL;NULL;15/07/20 10:38;15/07/20 8:45;Phenomenal Service;;craig de waal;***;My first time calling in to lodge a complaint and having to relay what has happened, I was not sure how my call would be taken (especially on a Monday morning). To my pleasant surprise it was taken by a very professional and friendly Craig De Waal. I felt comfortable explaining what had happened, he guided me with poise gathering information with total understanding and empathy ,exercuted with professionalism. <br> Thank you Mr De Waal for your remarkable service, may you reach nothing but success in all your endevours! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;740110;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/07/20 10:21;15/07/20 8:45;No service from MTN;*;MTN;***;iPhone got booked in for repairs with MTN insurance on 8th June 2015. I was advised to pay excess on the 25th June (Please note the amount of days it took to assess a phone). MTN only recorded excess payment on the 29th June. Contacting the insurance call centre with no success. Next I phone the 808809 call centre... after numerous \sir I cannot help you\"" I get to a lady by the name of \""Thobeka Maseko - Supervisor: High Value & VIP Post Paid Call Centre\"". She got hold of the insurance centre some how. Insurance agent returned my call couple hours later"