Data disappear where to?

What is wrong? My data disappear. I have the Pinnacal 400 with the 2GB month extra per month. See below print screen.

• I bought at 16:21 and at 16:27 Monday, 27 November, 2017, 500 MB Bundle for R99 but none of them appears on my Data below, although I have received SMS’e for both of them. According to below print screen I have received a 1 000 MB, used 4.47 and are left with 984.55. Should be left with 995.53 My question then: Where is the 10.98?

• What happened to my remaining data 568.75MB out of 2.00 GB which expires on 01 December 2017?

Something is wrong on your side and you need to correct this.

Please, please, if a consultant have to call me, ensure that it is a professional person who knows what is going on. I don’t want to speak to a consultant who can’t assist.