jP
juan P

1 reviews | Active since Jul 2012

01 Jul 2015, 10:58

Data deal - stole my money

Paid R600 for a student data bundle, but never received the data.<br> <br> After paying over the internet I received confirmation of payment and was advised to wait for the data to be activated.<br> <br> After waiting several days there was no activation, or any further contact from Cell C. I sent an email to the relevant Cell C centre as per website instruction. After waiting several days, no reply to my mail and still no data. <br> <br> After several more emails and days, a vague response from Thobeka Immaculate Zondo a Post Paid Agent. <br> <br> I sent several more emails to Thobeka, again no response. Finally after almost a month of nagging I received a one liner from Thobeka stating the data has been activated. The data is however not activated. I emailed again.<br> <br> I phoned the Cell C call centre and ended up just wasting all my airtime waiting to be sent from pillar to post. The last call I held for 20 minutes waiting to be transferred to a manager, then the line was suspiciously cut off.<br> <br> Another week has past and Thobeka is still to respond to my last email. <br> <br> Besides not receiving the product I paid for, I also wasted all my airtime to try and resolve.<br> <br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
Cell C
Cell C's reply01 Jul 2015, 11:28
Official
Hello make_my_day,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN