1 reviews | Active since Jun 2017
<p>I opened a new contract will Cell c (forest hill mall ) in the month of May. I paid the connection fee in store and i was told they will debit the month and pro rata which i agreed to. I told the conslultant that they should put a stipend of the minimum amount which she said its R1 so that when the data its finished i shouldnt connect to the internet. Month end i get an invoice of R900 when i enquired i was told its for data usage, now what data usage if i asked for a stiend to be activated and it was done according to my knowledge, i let the debit order go through because i dont want my record to be messed up by this. i went to the storw they told me they will investigate, it s 2 weeks now and they havent said a word. when i call tey tell me they are investigationg and will call me back.</p> <p>Cell c i expect you to the the right thing with this matter there is a reason why i asked for the stipend to be activated now when a consultant doesnt know her job it should not be my problem or affect my budget thereon.</p> <p>I will wait for an investigation and expecting the branch to do an honourable thing. </p>
Hi Maureen
We have referred this matter to one of our team members for assistance. An investigation will be done and you will be contacted with feedback.
Do expect a call.
Regards
Cell C | PN
Best regards,
Hi Maureen
We have referred this matter to one of our team members for assistance. An investigation will be done and you will be contacted with feedback.
Do expect a call.
Regards
Cell C | PN
Best regards,
Danielle has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Danielle has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Thank you so much Danielle for the prompt response on this matter. The issue was resolved satisfactorily.
Thank you so much Danielle for the prompt response on this matter. The issue was resolved satisfactorily.
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