Data Contract Cancelled - Confirmed - but Billed AGAIN - Persistent about Payment - VERY SHODDY ACCOUNTS Dept.

TWO problems have resulted in me completely losing my patience with this extremely inefficient company. The first was Cell C continuing to bill be for a GetMore facility that was cancelled November 2015 (confirmed by GetMore). 21 months' payments subsequently made and they only began sorting this out after I threatened to cancel my THREE Cell C contracts with renewal dates 21 October 2017. STILL awaiting the refund details. NOW: I instructed them to cancel my Data Bundle when I arranged for two Cellphone upgrades in July 2017 to be effective October 2017 because my one upgrade would include 3 times the data capacity. I again called to ensure the contract would be cancelled - 07Sep2017 - Spoke to Sade - Ref: ********** ********** 61 - She confirmed the cancellation would be effective 07Oct2017. However, Cell C then proceeded to send me statements for my Cell accounts, INCLUDING the cancelled Data Bundle, to be paid at the end of October 2017. When I reminded them the Data Bundle was CANCELLED via email 09Oct2017, I received a call from Mervyn Pietersen in Customer Care about the GetMore problem, but I also discussed this matter and he was supposed to get it sorted out. I subsequently spoke to one Tsheko who confirmed that the contract was cancelled effective 07Oct2017 but tried to convince me to pay it in any event and they would then pass a credit (to a cancelled account) in November 2017! I also spoke to Tshepo from Customer Relations today - he called me ) and he had the same response. Notwithstanding the fact that I reminded them that only government departments get away with this dubious tactic, they appear to be determined to stick to this strategy! I must mention that staff members who only call me back after I give them a POOR SERVICE RATING (to enquire WHY I gave them that rating). I have pointed out that there is a CONSUMER PROTECTION ACT that prevents them from trying to cheat their customers, but this has had no effect on them. Each time they promise to sort out the problem but so far nothing appears to be happening. I have also told them that I will refuse to accept delivery of the new Cellphone unit and cancel both the remaining contracts if I do not receive confirmation that this matter has been resolved to my satisfaction by 21 october 2017 - but that gives them a mere 3 working days and if they haven't done anything for so long, I doubt whether they will accomplish what appears to be impossible for anyone at Cell C by Friday. I thought this post might prompt management to intervene.