Data Contract

I upgraded one of my data contracts to a bigger 200GB contract under Cell C's Data Democracy specials. Since the upgrade took effect, I cannot connect to the internet from any device, even though there is signal.

I logged a call in January and ever since, the only response I get is that the problem is with the network department and that it is "In progress". Since then, I've had to purchase data bundles at ridiculous cost on my other contract just to be able to use data. It has cost me over R3000 already just to keep my data running - while I've got 200GB sitting there and not able to use.

Someone phoned me last week Friday and promised to give feedback by Monday - it is now Thursday and no response.