Data Contract

I went to Cell C Kollonade in August, to make amendments on my current contract, as I am paying this huge amount for very little. Juandre assisted me and confirmed that some of the data bundles will be removed and my account will be adjusted, increasing my monthly with R20, but in the end I am winning with more data at a lesser price. Only to realize today this was not done accordingly and also not adjusted permanently. The call center just said they cannot help me. I phone the store, Juandre said he will get back to me, after an hour, no response. Called back again and spoke to the store manager who said he cannot retrieve the 600mb data I've lost due to their imcompatibility...I've been a client of Cell C for as long as I can remember, but I think it is time to move on. Really unacceptable. What happened to customer service???