LB
Louise B
1 reviews | Active since Dec 2013
04 Sept 2017, 09:05
Data Contract
I recently took 2 data contracts with Cell C. I was very hesitant at first with good reason. My contract consists of 40 GB daytime & 40 GB night time data. The contract started on the 5th August, by the 21st of August my data has been depleted and I can't use my night time data as I need to increase a limit, which I did when I took the contract it was set to R100.00. I used the service to stream netflix etc, when I took out the contract it was confirmed that the contract will be fine for streaming, I really had no idea that the data will only last 16 days, and I lost the 40 GB night time data because I wouldn't increase the limit. I still haven't received any form of invoice or anything showing when all the data was used???? I turned on the router again on the 1st of September and the bar was still showing red meaning I can't use the data. I phoned Cell C on Friday, and it was confirmed that the new data was loaded and that there is a network error and the technical team is working on it. Tried again on Saturday and nothing!!!!!!!!!!!!! I Phoned Cell C 7 TIMES!!!!!!!!!!!!!!!!!!!! Used all my airtime to get nowhere no one can help me, on one occasion they told me that they have to restore the APN settings and that I need to phone back in 30 minutes time!!!!! The answer is that I have to update the software of the router. how is this possible,?!?!?! Also I tried doing this, but the file is not supported meaning I can't do the update!!!!!!!!
How is it possible for Cell C to get away with all of this? Either this problem is sorted or I want the contract cancelled immediately! I certainly am not a happy customer! Cell C is not living up to their promises!!!!!!!!!!!!!!!! And the service truly is appalling.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
04 Sept 2017, 09:47Good morning Louise
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Sept 2017, 09:47
Official
Good morning Louise
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
LB
Louise B's updateReviewer Update
07 Sept 2017, 10:30A consultant contacted me with regards to the complaint dated 04/09/2017. They would look into it and give feedback. That was on the 4th of September 2017. I have not heard a word since then, did receive my invoice for August and September's data?
If I do not have any feedback by today I want the contract in question cancelled effective 01/09/2017, as I have not used the service since the new data was loaded and no one can assist me!!!!!!!!!!!! Why should I pay for something I can't use!!!! It worked fine before the data ran out in August! I am not interested in paying for something if there is constantly a problem!
LB
Louise B's update07 Sept 2017, 10:30
Reviewer Update
A consultant contacted me with regards to the complaint dated 04/09/2017. They would look into it and give feedback. That was on the 4th of September 2017. I have not heard a word since then, did receive my invoice for August and September's data?
If I do not have any feedback by today I want the contract in question cancelled effective 01/09/2017, as I have not used the service since the new data was loaded and no one can assist me!!!!!!!!!!!! Why should I pay for something I can't use!!!! It worked fine before the data ran out in August! I am not interested in paying for something if there is constantly a problem!
Cell C's replyOfficial
07 Sept 2017, 10:38Thank you for posting to us.
A follow-up request has been sent and feedback will be provided. Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Sept 2017, 10:38
Official
Thank you for posting to us.
A follow-up request has been sent and feedback will be provided. Do expect communication.
Regards
Cell C | PN
Best regards,
LB
Louise B's updateReviewer Update
12 Oct 2017, 09:22APPARENTLY THIS IS THE ONLY WAY I RECEIVE ANY FEEDBACK AS I RECEIVE NO REPLIES TO THE EMAIL SENT TO YOUR EMAIL:
Good day Mhpo.
I received the router back yesterday, only to discover once I opened it that one of the components for one of the aerials was broken. I then had to drive into Jeffreys bay to the Cell C, with the router, to find out what to do now? Only to be doubted about when the damage occurred, as I was asked if it really was broken when I received it. After I complained about the fact that is has now been 2 months since I could use the router I was asked by the little arrogant sales person (Marno) if I had the SIM, when I told him, yes he told me that since I have the SIM there is nothing I can do with regards to the payment as I can use the SIM, after which I totally lost my cool.
PLEASE UNDERSTAND THAT I HAVE ABSOLUTELY NO PATIENCE ANYMORE.
CANCEL THE CONTRACT, ALL THIS IS CAUSING IS INCONVENIENCE FOR ME, AS CELL C JUST DOESN'T CARE ABOUT THEIR CUSTOMERS THIS IS EVIDENT WITH REGARDS TO ALL THE PROBLEMS I HAVE EXPERIENCED WITH CELL C SINCE I TOOK OUT THE CONTRACT, ALL THE EMAILS SENT, TRIPS TO THE STORE AND CALLS THAT WAS MADE.
KEEP IN MIND THAT I STILL CANNOT USE THE ****** SIM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AND TO SAY THAT CELL C IN JEFFREYS IS PATHETIC IS AN UNDERSTATEMENT! I DO NOT WANT TO DEAL WITH ANYBODY THERE, ESPECIALLY MARNO, WHO I THINK SHOULD REALLY GET TRAINING WITH REGARDS TO CUSTOMER SERVICE.
PLEASE, PLEASE CANCEL THIS CONTRACT, I HAVE BEEN FORCED TO TAKE UP AN INTERNET SERVICE WITH ANOTHER SERVICE PROVIDER.
ALL THIS DRAMA WITH CELL C IS COSTING ME MONEY WHICH I DO NOT HAVE.
YOUR URGENT FEEDBACK WILL BE APPRECIATED.
LB
Louise B's update12 Oct 2017, 09:22
Reviewer Update
APPARENTLY THIS IS THE ONLY WAY I RECEIVE ANY FEEDBACK AS I RECEIVE NO REPLIES TO THE EMAIL SENT TO YOUR EMAIL:
Good day Mhpo.
I received the router back yesterday, only to discover once I opened it that one of the components for one of the aerials was broken. I then had to drive into Jeffreys bay to the Cell C, with the router, to find out what to do now? Only to be doubted about when the damage occurred, as I was asked if it really was broken when I received it. After I complained about the fact that is has now been 2 months since I could use the router I was asked by the little arrogant sales person (Marno) if I had the SIM, when I told him, yes he told me that since I have the SIM there is nothing I can do with regards to the payment as I can use the SIM, after which I totally lost my cool.
PLEASE UNDERSTAND THAT I HAVE ABSOLUTELY NO PATIENCE ANYMORE.
CANCEL THE CONTRACT, ALL THIS IS CAUSING IS INCONVENIENCE FOR ME, AS CELL C JUST DOESN'T CARE ABOUT THEIR CUSTOMERS THIS IS EVIDENT WITH REGARDS TO ALL THE PROBLEMS I HAVE EXPERIENCED WITH CELL C SINCE I TOOK OUT THE CONTRACT, ALL THE EMAILS SENT, TRIPS TO THE STORE AND CALLS THAT WAS MADE.
KEEP IN MIND THAT I STILL CANNOT USE THE ****** SIM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AND TO SAY THAT CELL C IN JEFFREYS IS PATHETIC IS AN UNDERSTATEMENT! I DO NOT WANT TO DEAL WITH ANYBODY THERE, ESPECIALLY MARNO, WHO I THINK SHOULD REALLY GET TRAINING WITH REGARDS TO CUSTOMER SERVICE.
PLEASE, PLEASE CANCEL THIS CONTRACT, I HAVE BEEN FORCED TO TAKE UP AN INTERNET SERVICE WITH ANOTHER SERVICE PROVIDER.
ALL THIS DRAMA WITH CELL C IS COSTING ME MONEY WHICH I DO NOT HAVE.
YOUR URGENT FEEDBACK WILL BE APPRECIATED.
Cell C's replyOfficial
12 Oct 2017, 10:18Good morning Louise
We have forwarded your feedback to Mpho for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Oct 2017, 10:18
Official
Good morning Louise
We have forwarded your feedback to Mpho for further assistance.
Regards
Cell C | PN
Best regards,
LB
Louise B's updateReviewer Update
13 Nov 2017, 11:17After almost 2 months the contract has been cancelled. On the 30th of October it was confirmed and I was notified by Mr. Mpho Ndlovu that he is waiting for feedback from the accounts department with regards to the refund, in the meantime I have sent 2 emails to follow up with regards to the refund with no reply.
How long does it take for CellC to arrange a refund? They are quite efficient when they need to deduct your account but not when a payment needs to be made to a client?
Feedback will be highly appreciated.
LB
Louise B's update13 Nov 2017, 11:17
Reviewer Update
After almost 2 months the contract has been cancelled. On the 30th of October it was confirmed and I was notified by Mr. Mpho Ndlovu that he is waiting for feedback from the accounts department with regards to the refund, in the meantime I have sent 2 emails to follow up with regards to the refund with no reply.
How long does it take for CellC to arrange a refund? They are quite efficient when they need to deduct your account but not when a payment needs to be made to a client?
Feedback will be highly appreciated.
Cell C's replyOfficial
13 Nov 2017, 11:28Hi Louise
We have forwarded your feedback to Mpho for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply13 Nov 2017, 11:28
Official
Hi Louise
We have forwarded your feedback to Mpho for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
14 Nov 2017, 08:33Hi Louise
Mpho confirmed that he sent an email advising you of the outcome feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Nov 2017, 08:33
Official
Hi Louise
Mpho confirmed that he sent an email advising you of the outcome feedback regarding this matter.
Regards
Cell C | PN
Best regards,