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1 reviews | Active since Oct 2016

20 Mar 2018, 06:23

Data bundle validity 30 days instead of 365 as stated on website

...and again no feedback from Cell C. I bought a 20GB data bundle from their app with my airtime. When I checked my balance, it said it was valid only for 30 days!!! Nowhere on the app it said that. If you look online it says those bundles are valid for 365 days. I called in and logged a complaint. They said they will get back to me within 48 hours. I didn't use the bundle at all in anticipation of the call, but nothing. I either want the bundle valid for 365 days or I want my airtime back.

0
Replies (7)
Cell C
Cell C's reply20 Mar 2018, 07:38
Official

Good morning Johan

When you purchase your bundles using the app, you have an option of choosing 30 days or 365 days just as when you purchase online.

We will get someone to look into this matter and assist.

Regards

Cell C | PN

's update20 Mar 2018, 07:41
Reviewer Update
There is only this option if you buy via credit card, not if you buy with airtime. I took screenshots of the process and will happily share these with you.
Cell C
Cell C's reply20 Mar 2018, 10:25
Official

The consultant will contact you and will assist accordingly.

Regards

Cell C | PN

Cell C
Cell C's reply20 Mar 2018, 11:08
Official

Kindly refer to Lungile's email for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply20 Mar 2018, 14:47
Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN

's update22 Mar 2018, 14:33
Reviewer Update
Great stuff. Excellent resolution managed by someone who clearly cares about her clients. Thank you Lungile.
Cell C
Cell C's reply22 Mar 2018, 15:39
Official

Thank you for providing us with feedback and we are so happy with the way Lungile assisted you.

Have a lovely day further.

Regards

Cell C | PN