Data Bundle expires in 30 days instead of 365 days

I bought 3 gig Data bundle online which is suppose to last for 365 days i then received a sms stating it will expire in a month.<br> Immediately i contacted Customer service after being on call for 45 minutes the agent (Stanley) told me there is nothing they can do i must go to a branch i then had to leave work to try and sort this out.<br> <br> I went to the closest store to me Golden Acre in town after waiting for almost a hour the branch Manager (Anthea) told me that she spoke to the regional manager they cannot sort it out immediately it will take 24 to 48 hours to be sorted out. this was 2 weeks ago about 4 days ago the branch emailed me after i kept emailing to tell me customer service didnt log the complaint then they said the wrong issue was logged.<br> <br> The manager said all they have to do is extend the data from 30 days to 365 days