1 reviews | Active since Jul 2013
Data Bought And Never Received - No Help from Customer Services
<p>I bought 1GB data on 14 July 2016 on the Cell C webpage, and have evidence of R149 coming off my account on 16 July 2016. To date the 1GB has not gone onto the phone. I phoned on on 28 July 2016, and e-mailed evidence of proof of payment to customer services and they said I would hear from them in 24-48 hours. Nothing. I phoned on 5 August to follow up and they said the case had been closed but they would open another for me. They said I would hear from them in 24-48 hours. Nothing. I phoned yet again on 17 August to which I was told the case was logged on 16 August and I would hear from them within 24-48 hours. Again - NOTHING...!!!! I will NEVER buy data from Cell C again.</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
