jZ
jenna Z

1 reviews | Active since Mar 2012

12 Aug 2015, 15:59

Data Billing - ***

Hi , <br> I received my monthy bill for June in the first week of July! This Bill was for the amount of R4174 of which R1900 was data charges. <br> <br> I have NEVER used this much data with Cell C and the breakdown shows very expensive data calls at extremely odd times! I contacted Cell C on the 14/7 and requested Data validation,I contacted again on 17/7 , the lady re logged it . I was promised feedback in 48 hrs. On the 28/7 I followed up again to be told it will take a month . I contacted early August and was told they would mark it \Urge".Today 12/8 I receive an SMS to say that they have validated and it is valid! Seriously? 1 month for that ?<br> <br> I cancelled my debit order for the end of July and have now paid R2200 which was the calls and contract part of the bill. I have not and will not pay the R1900 until I have a full explanation of 2 things: 1) what is this data for?How did it happen when I was not actively using my phone at these times? As a so called Red Carpet client I was not notified that I was operating out of bundle to this extent ?? I have always topped up historically with a bundle if required.<br> <br> I req proof of what this is for and will not pay more than bundle rates."""

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Replies (1)
Cell C
Cell C's reply12 Aug 2015, 16:03
Official
Hello jenzingjay,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,