DATA BILLED FOR TIME ****LE NOT IN USE

I had two freak data bills over two consecutive months at the beginning of 2015 for two periods <br> where the ****le was not in use, the other being a time I was out of the country.I approached cell c for a data validation report with proof of IP address in March and they only produced a scanty report in October which covers a period when the ****le was in a plastic bag at home.<br> <br> My emails and phone calls are without response and all Cell C has done in the background instead of <br> responding to this billing query is escalate the matter internally, refusing to face the fact that there may be an error.<br> <br> Recently the matter has been escalated to the collections department. I called again today and was sent from customer care to legal then back to billing where there was no response.<br> <br> I cannot pay for data over a period of non usage. I had to buy a new Modem at Sandton Cell C in March 2015 as I had failed to log in with my old ****le from December the previous year 2014. The guy who sold me the ****le could not figure out why it was not working or trace the problem. <br> <br> A simple request for IP address and Mast Location for data usage was not met for 8 months and now its debt collection!!!