AN
Anna N
1 reviews | Active since Jan 2019
01 Apr 2021, 13:18
Data and network issues
I'm so disappointed with the service I'm getting from you guys call center I contacted them today regarding a data issue that not even my fault now, i must wait 2 working day for the issue to be resolved .who's going to reimburse me my data .I bought the 5 gig data yesterday for 48 hours and I received my new month's data today .however your network started using the new allocation data instead of the 5 gigs this is bull**** . I want my data to be refunded and deducted from the right allocation. I'm paying R918 a month for **** service .I'm still waiting for someone to even call me about my query. logged on the 28 march 2021 .
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Replies (2)0
Replies (2)
Cell C's replyOfficial
01 Apr 2021, 17:07Good day Annabell
Thank you for letting us know about this.
Your feedback helps us get better.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
Thank you for letting us know about this.
Your feedback helps us get better.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
Cell C's reply01 Apr 2021, 17:07
Official
Good day Annabell
Thank you for letting us know about this.
Your feedback helps us get better.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
Thank you for letting us know about this.
Your feedback helps us get better.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
AN
Anna N's updateReviewer Update
01 Apr 2021, 22:14Hi cell c
Please note that when I was on the call with the call center agent and asked to talk to a manager ,I was told that it's a big process to talk to the manager and they can't put me through the manager. I'm a sales consultant for a cellular provider and I know how all the processes work. Please train your staff accordingly for these positions. Thank you
Please note that when I was on the call with the call center agent and asked to talk to a manager ,I was told that it's a big process to talk to the manager and they can't put me through the manager. I'm a sales consultant for a cellular provider and I know how all the processes work. Please train your staff accordingly for these positions. Thank you
AN
Anna N's update01 Apr 2021, 22:14
Reviewer Update
Hi cell c
Please note that when I was on the call with the call center agent and asked to talk to a manager ,I was told that it's a big process to talk to the manager and they can't put me through the manager. I'm a sales consultant for a cellular provider and I know how all the processes work. Please train your staff accordingly for these positions. Thank you
Please note that when I was on the call with the call center agent and asked to talk to a manager ,I was told that it's a big process to talk to the manager and they can't put me through the manager. I'm a sales consultant for a cellular provider and I know how all the processes work. Please train your staff accordingly for these positions. Thank you