Data and minutes disappearing before the final month end date

A cell C agent contacted me and went through all my history and explained that my data and minutes were still there until midnight... The more I tried to explain I did not receive proper feedback. Today the 31st of October I had 117.06 still on my account in minutes I checked in the morning it was still there. Now checking at 12.30 it's gone. So I phoned the call center and confirmed my balance which was the same as I checked and she told me that the 117.06 has expired. Customers of Cell C we are getting ****** big time so I sug3yoi eithe5find another provider or check your balances continuously as this is unfair practices to remove minutes and data before the month end expires at midnight... Very disappointed and upset customer. I should also go on social media to report this problem 😡😡😡

So I receive a call from the same lady from the social media department and she argues with me that the 31st of October ends at midnight of the 30th so I was in the line arguing that the 31st should end at midnight. She was very arrogant and stroppy proving her point as my husband also was very angry and stroppy in the background. She said I can keep sending these messages to social media and she will keep phoning me to explain the same story. I cannot understand how the 31st can end at midnight of the 30th... She told me I must compare then to other see ice providers as they all have their own regulations.... But come on how can one service provider end of the 30th and another on the 31st???? Are they creating their own month end dates? Customers BEWARE we are being done down and cheated BIG time with Cell C. I cannot understand how the agent on the call Centre can see my balance till midday today but the social media cannot so WHO is lying in this whole situation 😡😡😡😡The management needs to get involved to sort this matter out Or they need to get their programmers to sort the system which is reading incorrect dates 🤔

No reply as yet but the same answer will be given over and over again which the lady in the social media department told me she will telle the same answer which is lies and *******