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Nthabi M

1 reviews | Active since Oct 2024

16 Oct 2024, 15:47

Data allocation

I’m so disappointed in CELL C

I have purchased date over a week ago, I kept calling and there hasn’t been any assistance from the agents as I was first told to wait for 24 hours, system glitches

I sent an email 6 days ago with proof of purchase and only received an automated response

Upon numerous follow ups I was then told my query is with the Back Office team and I should call back in the morning as the team had knocked off

I called in the morning and there is still no communication from “Zinhle” whom I am expecting a call from since 9:00am

This is unacceptable and frustrating

0
Replies (11)
Cell C
Cell C's reply16 Oct 2024, 17:06
Official
Dear Nthabi,

Thank you for reaching out to us.

We apologize for the frustration and inconvenience caused. Please email us your POP, number in question and an alternative contact number to reach you on.

We'll make certain that this matter is sorted.

Regards,
Cell C | PN

Best regards,

NM
Nthabi M's update16 Oct 2024, 17:08
Reviewer Update
I’ve been emailing and calling my case number is ***

You will find all the details there

I hope you will prioritise this matter
NM
Nthabi M's update16 Oct 2024, 17:10
Reviewer Update
Alternative number *** you can only reach me on this number
Cell C
Cell C's reply16 Oct 2024, 17:14
Official
Unfortunately, we are not picking up anything with the reference number you have provided. Please email us the POP directly to us via *** include the number in question and an alternative contact number to reach you on.

We are here to help you and we'll ensure that this matter is sorted.

Regards,
Cell C | PN

Best regards,

NM
Nthabi M's update16 Oct 2024, 18:37
Reviewer Update
I have sent an email 

I hope this will be resolved asap 

I’m tired of calling and falling up without getting any assistance from your customer care 

This is really unacceptable honestly 
NM
Nthabi M's update16 Oct 2024, 18:40
Reviewer Update
Also when will this be resolved, I need you to provide a turnaround time

Currently my patience has run out with CELL C
Cell C
Cell C's reply16 Oct 2024, 18:42
Official
Thank you, we have received your email and have forwarded this matter for assistance.

Be assured that this will be resolved.

Our support team will contact you within 24- 48 working hours.

We apologize for the service you have experienced.

Regards,
Cell C | PN


Best regards,

NM
Nthabi M's update16 Oct 2024, 18:45
Reviewer Update
I will not be assured until this is resolved 

Please ensure that this is resolved and treated as priority 

I have been calling since the 7th till today the 16th no one is assisting me even your supervisors

It’s either your refund my money or allocate my data
Cell C
Cell C's reply16 Oct 2024, 20:08
Official
Please bear with us, you will be assisted.

Regards,
Cell C | PN

Best regards,

NM
Nthabi M's update17 Oct 2024, 10:12
Reviewer Update
Hi why did you not add an alternative number on my query 

You really don’t want to resolved my query right?
Cell C
Cell C's reply17 Oct 2024, 10:58
Official
Dear Nthabi, 

Please be advised that your alternative contact number *** has been added to your query. We are committed to resolving your issue as quickly as possible, and our team will reach out to you.

Regards
Cell C | RM

Best regards,