NG
Nasiphi G
1 reviews | Active since Feb 2021
06 Dec 2023, 09:13
Data
I will never recommend Cell C not even to my enemy. They ****** me, they sold 100GB of data to me and never allocated the data to my number and on the 20th of December 2023 they will charge me R199.00 FOR data that I never received and they keep on saying they are still investigating. There's a lady known as Makhumalo that works for cell c, she is the one who called me and she even gave me her personal contact details but when I'm calling her she ignores my calls. I JUST WANT TO CANCEL THAT BUT THEY DO NOT WANT TO CANCEL IT EVEN THOUGH THEY CAN SEE FROM THEIR SIDE THAT I HAVENT RECEIVED THE DATA.
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Cell C's replyOfficial
06 Dec 2023, 09:59Dear Nasipho Olona Gxumisa,
We sincerely apologize for the inconvenience you've experienced regarding the data allocation on your 50GB Smartdata contract. Please allow us to clarify the details of the package you've subscribed to:
The 50GB Smartdata contract you acquired includes a unique offering of 30GB Anytime data and 20GB Night data, totaling 50GB. However, there might have been a misunderstanding, as this data package is doubled up to provide a total of 100GB, comprising 60GB Anytime data and 40GB Night data.
We regret any confusion regarding the data allocation. To check your data balance and usage, we recommend utilizing the Cell C App or accessing the portal at www.cellc.co.za. Alternatively, you can check via *147# on your device.
We do pick up that you have not used the data that has been allocated since last month. Please make sure that you are using the data on the SIM card with RICA serial number ***.
Cell C | NZ
We sincerely apologize for the inconvenience you've experienced regarding the data allocation on your 50GB Smartdata contract. Please allow us to clarify the details of the package you've subscribed to:
The 50GB Smartdata contract you acquired includes a unique offering of 30GB Anytime data and 20GB Night data, totaling 50GB. However, there might have been a misunderstanding, as this data package is doubled up to provide a total of 100GB, comprising 60GB Anytime data and 40GB Night data.
We regret any confusion regarding the data allocation. To check your data balance and usage, we recommend utilizing the Cell C App or accessing the portal at www.cellc.co.za. Alternatively, you can check via *147# on your device.
We do pick up that you have not used the data that has been allocated since last month. Please make sure that you are using the data on the SIM card with RICA serial number ***.
Cell C | NZ
Cell C's reply06 Dec 2023, 09:59
Official
Dear Nasipho Olona Gxumisa,
We sincerely apologize for the inconvenience you've experienced regarding the data allocation on your 50GB Smartdata contract. Please allow us to clarify the details of the package you've subscribed to:
The 50GB Smartdata contract you acquired includes a unique offering of 30GB Anytime data and 20GB Night data, totaling 50GB. However, there might have been a misunderstanding, as this data package is doubled up to provide a total of 100GB, comprising 60GB Anytime data and 40GB Night data.
We regret any confusion regarding the data allocation. To check your data balance and usage, we recommend utilizing the Cell C App or accessing the portal at www.cellc.co.za. Alternatively, you can check via *147# on your device.
We do pick up that you have not used the data that has been allocated since last month. Please make sure that you are using the data on the SIM card with RICA serial number ***.
Cell C | NZ
We sincerely apologize for the inconvenience you've experienced regarding the data allocation on your 50GB Smartdata contract. Please allow us to clarify the details of the package you've subscribed to:
The 50GB Smartdata contract you acquired includes a unique offering of 30GB Anytime data and 20GB Night data, totaling 50GB. However, there might have been a misunderstanding, as this data package is doubled up to provide a total of 100GB, comprising 60GB Anytime data and 40GB Night data.
We regret any confusion regarding the data allocation. To check your data balance and usage, we recommend utilizing the Cell C App or accessing the portal at www.cellc.co.za. Alternatively, you can check via *147# on your device.
We do pick up that you have not used the data that has been allocated since last month. Please make sure that you are using the data on the SIM card with RICA serial number ***.
Cell C | NZ