Data

Goodday<br> On the 02/01/15 my daughter per accident click on the wrong amount of data she wanted to buy. She wanted to buy 100mb of data for but clicked on the wrong option and bought 10Gig's worth of data! I immediately phoned in to Cell C customer service to explain to them what happend and that this was a mistake. I wanted them to reverse the transaction as she is 13 years old and just made a mistake. I also explained to them that we dont want/need the 10Gig of data and that i cannot afford to pay it. She suggested that i make an arrangement with their credit departemt to pay this of. The lady that i spoke to just stated that they cannot reverse the transaction as this was on data. I explained to her that when i took out the contract we phoned in and had put a R50 block on the account so how can it be that they allowed this transaction to go trough. She just stated that the block does not apply to data. I asked speak to supervisor as i cant understand how this can be possible. I then spoke to a lady by the name of Busi that just repeated the same story. I asked her to get somebody to phone me back on Monday ***. It is now 16:46 and nobody phoned me back.