LM
Lucia M
1 reviews | Active since Oct 2020
13 Oct 2020, 12:08
Data
Very disappointed with cell C, I bought data via pay fast 50GB on the 30th of September 2020. I have sent them all the documents they need. I called them this morning I spoke to Thandi who couldn't help me and ended up hanging up on me. I called again I spoke to Dallington who didn't know what payfast is and wanted me to explain to him, and yes he couldn't help me as well he told me about back office we can't call back office only emails which they don't attend, all we get from them is automated email about covid 19. I use data for work. I'm still waiting for their assistance which I doubt I will get by today.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
13 Oct 2020, 13:13Good day Ms. Msiya
Thank you for contacting Cell C.
We have received your query regarding your data purchase.
We have sent you a Private Reply.
^NZ
Thank you for contacting Cell C.
We have received your query regarding your data purchase.
We have sent you a Private Reply.
^NZ
Cell C's reply13 Oct 2020, 13:13
Official
Good day Ms. Msiya
Thank you for contacting Cell C.
We have received your query regarding your data purchase.
We have sent you a Private Reply.
^NZ
Thank you for contacting Cell C.
We have received your query regarding your data purchase.
We have sent you a Private Reply.
^NZ
LM
Lucia M's updateReviewer Update
14 Oct 2020, 16:52Cell C I'm still not happy with your service. Yesterday you were so quick to respond and I did mention that I doubt my query will sorted out. I just received a call from a very rude guy, who didn't want to listen to what I say. May I have a recording of that call he called me at16:40. I sent you guys an email this morning about my frustration I have been explaining myself that this data is for work purposes but no you didn't give a damn. I ended up buying another data and sent you an email again stating that DO NOT bother to solve my query all I want is my money back. Now this guy calls say I have credited your cell number. I'm sorry that I cannot accept may you please reverse it. Thank you
LM
Lucia M's update14 Oct 2020, 16:52
Reviewer Update
Cell C I'm still not happy with your service. Yesterday you were so quick to respond and I did mention that I doubt my query will sorted out. I just received a call from a very rude guy, who didn't want to listen to what I say. May I have a recording of that call he called me at16:40. I sent you guys an email this morning about my frustration I have been explaining myself that this data is for work purposes but no you didn't give a damn. I ended up buying another data and sent you an email again stating that DO NOT bother to solve my query all I want is my money back. Now this guy calls say I have credited your cell number. I'm sorry that I cannot accept may you please reverse it. Thank you