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Selmo M

1 reviews | Active since Jan 2020

07 Jul 2022, 17:56

Damaged simcard

I'm frustrated with Cell C and its network. I'm attending Zoom meetings using this network and now the simcard is damaged with tens gigabytes of data in it. I tried calling the customer service centre and no one is able to assist. Please assist cause these GBs were loaded by my employer and every day have to log in to the meeting. Please assist.

0
Replies (16)
Cell C
Cell C's reply07 Jul 2022, 18:08
Official
Good day Selmo

Thank you for contacting us. 

What problem are you experiencing with your Sim Card? Is the number in question  *** number? If yes, please change the network settings to Automatic, enable data roaming and restart your device. Let us know how it goes. 

^NT

Best regards,

SM
Selmo M's update07 Jul 2022, 20:14
Reviewer Update
Yes the number is ***. The Sim can't connect on the network. The phone can't detect. Message on the phone is 'No Sim'.
Cell C
Cell C's reply07 Jul 2022, 20:59
Official
Your number is active on our system. The SIM card could be damaged. Please buy a new non-registered and contact us on 084 135 for a sim swap or you can come back on Hello Peter.

^SM

Best regards,

SM
Selmo M's update07 Jul 2022, 21:10
Reviewer Update
Thank you I've got a new SIM that hasn't been registered. Please I require your assistance as of yesterday. The alternative number you can reach me is ***.
Cell C
Cell C's reply08 Jul 2022, 09:51
Official
Good day Selmo

Please provide us with a new Rica serial number. 

^NT

Best regards,

SM
Selmo M's update08 Jul 2022, 11:38
Reviewer Update
***
SM
Selmo M's update08 Jul 2022, 12:29
Reviewer Update
RICA Serial No: ***
Cell C
Cell C's reply08 Jul 2022, 12:40
Official
Thank you. We will be in touch to assist with a Sim Swap. 

^NT

Best regards,

SM
Selmo M's update08 Jul 2022, 15:27
Reviewer Update
I'm still waiting for Cell C to contact me as per their promise
Cell C
Cell C's reply08 Jul 2022, 15:29
Official
Our turnaround time is 24-48 hours. We will revert to you.

^NT

Best regards,

SM
Selmo M's update08 Jul 2022, 15:35
Reviewer Update
The problem is where I bought the simcard told me to simswap within 24 hours or else it would be allocated a number
Cell C
Cell C's reply08 Jul 2022, 15:40
Official
We will get back to you. 

^NT

Best regards,

SM
Selmo M's update08 Jul 2022, 21:28
Reviewer Update
For how long will it take for me to be assisted. This is really frustrating as I need to use my credited data. Please help as this will jeopardize my career.
Cell C
Cell C's reply09 Jul 2022, 09:54
Official
Hi Selmo,

Please purchase a new Cell C SIM card that is not RICA registered as the SIM card is already active with a new number. 

Let us know once you have the new SIM card and we will request that you are contacted urgently or for immediate assistance you can contact Customer Care on 135 from any Cell C number.

^NZ

Best regards,

SM
Selmo M's update09 Jul 2022, 16:22
Reviewer Update
I'm fixed thank you. But you should know that you already lost a customer due to bad service and poor network infrastructure. It nearly cost me my career.
Cell C
Cell C's reply10 Jul 2022, 13:46
Official
Good day Selmo

We apologise for any inconvenience caused. 

^NT

Best regards,