1 reviews | Active since Jan 2020
Damaged simcard
My name is Jacob and on saturday 16th march 24 went to President hyper building to visit cell c branch about damaged cell c simcard.I was told to bring along id book.On tuesday 19th March 24 i went there with id but was told to bring along 5 recently called numbers. On 20th March 24 i went there with numbers as requested but drama began.I was given phone to call centre and was told of security check which i was told i failed.My number is important for my business. On securitu check questions one is askdd as to how and when did you recharge and for how much.I fail to understand this because my sim card is registered and nos cant use it.Cell c i desparatelly need my numbers Assomblief hulle is bellangrik vir my besigheid.Stop this useless security check as my sim card is registered.
Thank you for contacting Cell C.
We understand the urgency of your situation and apologize for any inconvenience caused during your recent visits to our Cell C branch regarding your damaged SIM card.
As part of our commitment to safeguarding our customers and Cell C from potential *****, we have certain security measures in place, including the mandatory security check you mentioned. This check is essential in ensuring the integrity of our services and protecting your account from unauthorized access.
We appreciate your cooperation in providing the necessary information for this security check. However, please note that failure to pass the security check may result from discrepancies or inconsistencies in the provided information. Rest assured, our intention is not to inconvenience you but to uphold the highest standards of security for all our customers.
To assist you further, we kindly request that you provide us with the Cell C number in question. With this information, we will be able to conduct a thorough investigation and expedite the resolution of your issue.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We understand the urgency of your situation and apologize for any inconvenience caused during your recent visits to our Cell C branch regarding your damaged SIM card.
As part of our commitment to safeguarding our customers and Cell C from potential *****, we have certain security measures in place, including the mandatory security check you mentioned. This check is essential in ensuring the integrity of our services and protecting your account from unauthorized access.
We appreciate your cooperation in providing the necessary information for this security check. However, please note that failure to pass the security check may result from discrepancies or inconsistencies in the provided information. Rest assured, our intention is not to inconvenience you but to uphold the highest standards of security for all our customers.
To assist you further, we kindly request that you provide us with the Cell C number in question. With this information, we will be able to conduct a thorough investigation and expedite the resolution of your issue.
Regards,
Cell C | TM
Do you have a new Cell C unregistered SIM card? If yes, please send us the RICA serial number of your new SIM card as well as a number we can contact you on.
Regards,
Cell C | TM
Do you have a new Cell C unregistered SIM card? If yes, please send us the RICA serial number of your new SIM card as well as a number we can contact you on.
Regards,
Cell C | TM