NN
Nompumelelo N
1 reviews | Active since Nov 2010
30 Oct 2018, 21:11
Damaged sim card
I have a cell c contract and I was due for an upgrade I upgraded and I received a new mobile phone and new sim card. My sim card stopped working around the 15th of September and I visited the Carlton center branch and was told I was suppose to continue with the old sim card and they checked whether the new sim was ricad. The finalized by saying the sim card was damaged I need to do sim swap of which I must pay R116. I told them I won't pay that amount as it's not my fault that they gave me a damaged sim.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
31 Oct 2018, 08:07Good morning Nompumelelo
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply31 Oct 2018, 08:07
Official
Good morning Nompumelelo
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
31 Oct 2018, 11:40 Maropeng has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply31 Oct 2018, 11:40
Official
Maropeng has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
NN
Nompumelelo N's updateReviewer Update
31 Oct 2018, 19:22Maropeng didn't call me as he promised I doubt that my issue will be resolved ?? disappointed
NN
Nompumelelo N's update31 Oct 2018, 19:22
Reviewer Update
Maropeng didn't call me as he promised I doubt that my issue will be resolved ?? disappointed
NN
Nompumelelo N's updateReviewer Update
03 Nov 2018, 10:38Called Cell C spoke to Chantel said there are no note regarding the conversation I had with Maropeng so if she do a sim swap for me I'll have to pay.
NN
Nompumelelo N's update03 Nov 2018, 10:38
Reviewer Update
Called Cell C spoke to Chantel said there are no note regarding the conversation I had with Maropeng so if she do a sim swap for me I'll have to pay.
Cell C's replyOfficial
05 Nov 2018, 09:03Kindly refer to Maropeng's email as he could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply05 Nov 2018, 09:03
Official
Kindly refer to Maropeng's email as he could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
NN
Nompumelelo N's updateReviewer Update
08 Nov 2018, 07:27Can someone tell me what to do or must I cancel the contract
NN
Nompumelelo N's update08 Nov 2018, 07:27
Reviewer Update
Can someone tell me what to do or must I cancel the contract