Damaged phone Glass S8

Good morning.

I bought a Samsung S8 from Cell C. About 3 weeks back my phone fell and the glass at the back cracked. I contacted Samsung to arrange it for Repairs , unfortunately I was told they can not assist me as I was suppose to register for Samsung Mobile Care within 30days of phone purchase. Then I refer back to cell C and ask the guy who assisted me Sherpard if he did register me, he first said he does not know of that service, later he said Samsung does not repair S8 phone. He was definitely telling lies.

Shepard never told me that i have to register with Samsung Mobile when I purchased my phone. Samsung advise me that it is Cell C duty to advise their client of this service.

I have been sending email after email , no one is responding. The 1st respond was from repairs department at Cell C , where they knew about the Samsung Mobile care service, I explained to them that i was not told about it the day I bought my phone. They then escalated the matter to sales department, up until today no one has respond to me i keep on sending emails no respond.

Can anyone assist me as I need my phone to be fixed its now too long not getting help from Cell C

Thank you

Regards Lindiwe Twala