1 reviews | Active since Sept 2014
Daily Subscription fees without my consent
Hi Good day.
I would like to lay a formal complaint, I was unaware that my number had been subscribed to a daily subscription which was able to deduct as much as 5 times per day.
I have contacted customer services to escalate this issue and have requested a full refund for money taken from my credit.
I kept getting notifications and pressing cancel however one somehow managed to slip through and I was unaware that I was paying daily.
Surely more can be done to a) notify us as the customer about these *****sters b) prevent them from making it so easy for them to deduct and ***** money from us on the network c) they should as default be blocked from the network.
I would like to request a full statement showing how much has been deducted over the last 2 months.
Please see attached reference number. My name is Angelo Da Silva, cell number ***.
I will be posting this onto Hello Peter to warn others of the same **** and to monitor the progress of the escalation.
Your response would be appreciated on this matter.
Angelo Da Silva
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with the unexpected subscription charges and understand how frustrating this situation must be.
Please be assured that we take these matters seriously. We are currently reviewing your case and one of our consultants will be reaching out to you directly to assist further with the escalation, refund request, and to provide a detailed breakdown of deductions over the past two months.
Thank you for your patience as we work to resolve this matter. We appreciate your feedback and the opportunity to put things right.
Regards,
Cell C | ZM
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with the unexpected subscription charges and understand how frustrating this situation must be.
Please be assured that we take these matters seriously. We are currently reviewing your case and one of our consultants will be reaching out to you directly to assist further with the escalation, refund request, and to provide a detailed breakdown of deductions over the past two months.
Thank you for your patience as we work to resolve this matter. We appreciate your feedback and the opportunity to put things right.
Regards,
Cell C | ZM
