LB
Lushe B
1 reviews | Active since Jul 2018
27 Jan 2025, 13:17
*******!
CellC debited my account on 16 January 2025 despite the fact that I DO NOT have an account with them. I was promised by Mr Francois Carl Fontien from CellC that my money would be returned to me by 21 January 2025. This has not been the case and the same person is no ignoring my calls and emails. The call center agents are unable to assist either and apparently there's no way to speak to someone in the billings department. Beware of CellC! This is the second time they have erroneously debited my account.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
27 Jan 2025, 13:23Dear Lushe Bishun,
We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the unauthorized debit and lack of resolution. This is certainly not the service standard we strive to provide, and we understand how concerning this situation is for you.
A follow up has been sent to our Billing Department and will ensure that the issue is addressed promptly.
We understand your frustration, and rest assured, we are committed to resolving this as quickly as possible. We apologize for any delays in communication, and we will be in touch with an update as soon as possible.
Regards
Cell C | DA
We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the unauthorized debit and lack of resolution. This is certainly not the service standard we strive to provide, and we understand how concerning this situation is for you.
A follow up has been sent to our Billing Department and will ensure that the issue is addressed promptly.
We understand your frustration, and rest assured, we are committed to resolving this as quickly as possible. We apologize for any delays in communication, and we will be in touch with an update as soon as possible.
Regards
Cell C | DA
Cell C's reply27 Jan 2025, 13:23
Official
Dear Lushe Bishun,
We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the unauthorized debit and lack of resolution. This is certainly not the service standard we strive to provide, and we understand how concerning this situation is for you.
A follow up has been sent to our Billing Department and will ensure that the issue is addressed promptly.
We understand your frustration, and rest assured, we are committed to resolving this as quickly as possible. We apologize for any delays in communication, and we will be in touch with an update as soon as possible.
Regards
Cell C | DA
We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the unauthorized debit and lack of resolution. This is certainly not the service standard we strive to provide, and we understand how concerning this situation is for you.
A follow up has been sent to our Billing Department and will ensure that the issue is addressed promptly.
We understand your frustration, and rest assured, we are committed to resolving this as quickly as possible. We apologize for any delays in communication, and we will be in touch with an update as soon as possible.
Regards
Cell C | DA
LB
Lushe B's updateReviewer Update
30 Jan 2025, 09:22Good Day CellC,
It is now 2 weeks since you debited my account without authorisation. I am STILL waiting for the return of my money. Further to this Sipho and Thandazele confirmed that payment was made but is being rejected by the bank. I have requested the proof of payment on 27 January 2025 so that I can refer the matter to my bank. I have NOT received the proof of payment.
Further to this both my lines (which you put on prepaid) are no longer able to make calls. Why?
Regards,
Lushe
It is now 2 weeks since you debited my account without authorisation. I am STILL waiting for the return of my money. Further to this Sipho and Thandazele confirmed that payment was made but is being rejected by the bank. I have requested the proof of payment on 27 January 2025 so that I can refer the matter to my bank. I have NOT received the proof of payment.
Further to this both my lines (which you put on prepaid) are no longer able to make calls. Why?
Regards,
Lushe
LB
Lushe B's update30 Jan 2025, 09:22
Reviewer Update
Good Day CellC,
It is now 2 weeks since you debited my account without authorisation. I am STILL waiting for the return of my money. Further to this Sipho and Thandazele confirmed that payment was made but is being rejected by the bank. I have requested the proof of payment on 27 January 2025 so that I can refer the matter to my bank. I have NOT received the proof of payment.
Further to this both my lines (which you put on prepaid) are no longer able to make calls. Why?
Regards,
Lushe
It is now 2 weeks since you debited my account without authorisation. I am STILL waiting for the return of my money. Further to this Sipho and Thandazele confirmed that payment was made but is being rejected by the bank. I have requested the proof of payment on 27 January 2025 so that I can refer the matter to my bank. I have NOT received the proof of payment.
Further to this both my lines (which you put on prepaid) are no longer able to make calls. Why?
Regards,
Lushe
LB
Lushe B's updateReviewer Update
31 Jan 2025, 20:55Beware if CellC. They are incapable of resolving urgent matters.
It's 2 weeks since I raised the matter of them debiting my account with authorization.
This is also the second time in less than 3 months that they've done the same thing.
I DO NOT have any contracts with CellC.
Now they refuse to return the money. They have "supposedly" refunded it but the bank is rejecting it.
I've asked for proof of these so called payments so that it can be reffered to the bank. I have still not received it.
Furthermore, CellC has failed to contact me with resolution! And no CellC I do not have an alternate bank account.
It's 2 weeks since I raised the matter of them debiting my account with authorization.
This is also the second time in less than 3 months that they've done the same thing.
I DO NOT have any contracts with CellC.
Now they refuse to return the money. They have "supposedly" refunded it but the bank is rejecting it.
I've asked for proof of these so called payments so that it can be reffered to the bank. I have still not received it.
Furthermore, CellC has failed to contact me with resolution! And no CellC I do not have an alternate bank account.
LB
Lushe B's update31 Jan 2025, 20:55
Reviewer Update
Beware if CellC. They are incapable of resolving urgent matters.
It's 2 weeks since I raised the matter of them debiting my account with authorization.
This is also the second time in less than 3 months that they've done the same thing.
I DO NOT have any contracts with CellC.
Now they refuse to return the money. They have "supposedly" refunded it but the bank is rejecting it.
I've asked for proof of these so called payments so that it can be reffered to the bank. I have still not received it.
Furthermore, CellC has failed to contact me with resolution! And no CellC I do not have an alternate bank account.
It's 2 weeks since I raised the matter of them debiting my account with authorization.
This is also the second time in less than 3 months that they've done the same thing.
I DO NOT have any contracts with CellC.
Now they refuse to return the money. They have "supposedly" refunded it but the bank is rejecting it.
I've asked for proof of these so called payments so that it can be reffered to the bank. I have still not received it.
Furthermore, CellC has failed to contact me with resolution! And no CellC I do not have an alternate bank account.